Terms and Conditions


  1. FIG GIFT STORE is a business in the gifting industry that supplies handmade gift hampers sourced from the Helderberg .
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 2-3 days and delivery confirmed by way of email. On receipt of payment, your delivery tracking number for My Courier will be emailed to you.
  3. The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by FIG GIFTS STORE is subject to availability. In cases of unavailability, FIG GIFT STORE will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3.5% administration fee.
  5. Customer Privacy policy
    FIG GIFT STORE shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa and MasterCard or EFT. For EFT payments, orders will only be release once the funds have reflected in our account.
  7. Card acquiring and security
    Card transactions will be acquired for FIG GIFT STORE via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details Customer details will be stored by FIG GIFT STORE separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    FIG GIFT STORE takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and FIG GIFT STORE chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    FIG GIFT STORE may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by FIG GIFT STORE (PTY) based in South Africa trading as
    FIG GIFT STORE and with registration number K2020268166.
  14. FIG GIFT STORE contact details
    Company Physical Address: 15 Gondola Way, Anchorage Park, Gordon’s Bay, 7140, Western Cape
    Email: info@figstore.co.za Telephone: 082 806 3602